F.A.Q.

How much does shipping cost?

At this time, we are only accepting orders from residents that live in the U.S.A. and Canada

All orders are shipped via USPS Ground & Air. The Flat Rate shipping rate to the contiguous 48 U.S. states is $15. The shipping rate to Alaska, Hawaii and Puerto Rico is $25. We also offer $0 10 Day shipping to US customers. Orders for Canada are charged a flat rate $20 fee for UPS expedited shipping and a Canadian Surchage to cover all GST, HST, Duty and Brokerage. Canadian customers will not incur any additional charges upon delivery.

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Please check back with us periodically for any updates regarding our shipping policies.

Why can I only buy one style per product?

Due to the limited quantities of our products, at this time we can only sell one style per product. In some cases, you may purchase one of each available styles.

When will my order arrive?

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery.

I changed my mind. Can I get a refund or make an exchange?

All sales are final unless the wrong size is shipped out by our staff.

Can I contact you directly with any questions?

Please email info@hadesnyc.com with any questions regarding your order.

I do not live in the U.S.A. Can I order online?

Yes, most countries worldwide are allowed to purchase HadesNYC.

Why do my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

Can you send me a sticker?

Each web store purchase comes with a logo stickers. If you have not placed an order but would like some stickers, please paypal $5 to ygash1992@gmail.com

What time do you update your online shop?

Generally, we update our online shop at 11AM Eastern Time NYC.

When are particular items released?

Most of our items do not have set release dates. Please sign up for the HadesNYC newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.

Do you re-stock your inventory?

On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

I’ve added an item to my cart, but how is it already sold out?

Products on our site are sold on a first come, first served basis.While you are in the process of checking out, another customer may have completed the purchase of the last available item.

Do you offer gift cards?

We do not offer gift cards through the web shop however you can purchase a gift certificate at the HadesNYC Pick-Up location at 5 E 33rd St, NY, NY 10016